Terms of Service
Last updated: September 2026. The terms governing your use of the ZytaFlow platform and WhatsApp ordering service.
1. Platform Agreement
By creating an account and connecting your WhatsApp Business number to ZytaFlow, you agree to these Terms of Service. ZytaFlow provides software services that enable restaurants and businesses to receive, manage, and fulfill customer orders through official Meta Cloud WhatsApp connections.
2. Meta WhatsApp Policy Compliance
Businesses agree to abide by official Meta WhatsApp Commerce and Business Messaging policies. ZytaFlow operates strictly within Meta's customer-initiated 24-hour service messaging windows. Spamming, marketing broadcasts to unconsenting recipients, or using unauthorized third-party scrapers is strictly prohibited.
3. Subscription Pricing & 1% Commission
ZytaFlow operates on a simple, transparent fee structure: PKR 6,000 / branch / month (for Pakistan workspaces) or $50 / branch / month (for International workspaces), plus a 1% platform fee on processed sales. Billing begins only after registration and going live with your workspace, per our billing policy.
4. 3-Day Buffer Policy & Account Freeze
If a branch invoice remains unpaid at the end of a billing cycle, ZytaFlow provides a 3-day buffer period during which all operational ordering flows and kitchen dashboards remain active. If payment is not settled following the buffer period, operational access may be paused until outstanding invoices are settled via the Organization Billing dashboard.
5. Multi-Branch & Account Boundaries
Organizations run on a single timezone. Multiple organizations may be created under one business account with independent branches. Subscription fees remain strictly per branch regardless of organization count.
6. Contact Us
For legal inquiries, billing questions, or account requests, please reach out through our Contact Page.